Contacting and winning new customers, creating loyalty and helping them, optimizing their customer portfolio, running their databases... Webhelp addresses all customer relationship requirements on the different contact channels (voice, e-mail, chat, ...).
Click on each requirement to see the related services in detail
Acquisition
Order taking / acquisition : winning new customers with outgoing and incoming calls
Telesales / Telemarketing : outgoing telephone campaign to sell to customers or prospects.
Lead generation : outgoing telephone campaign to detect interest of clients / prospects in a specific offer. The calls may be concluded with appointment scheduling.
Appointment scheduling : outgoing campaign to schedule appointments for the sales team
Manage
Customer Service : processing orders and providing assistance for existing customers to satisfy their requirements and therefore create loyalty
Technical assistance : solving technical problems encountered by the customers
Debt collection : reminders for customers with unpaid bills
Account management : personalized assistance for customers about how to manage their accounts. We provide the best solution tailored to their profile and requirements.
Loyalty
Claim management : investigating and processing dissatisfied customers
Developing loyalty : dissuading customers who wish to end a contract
Up-sell / Cross-sell : Up-selling or cross-selling to a portfolio of existing customers
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