Quality control

Customer accounts are an invaluable asset. Webhelp helps companies outsource their customer relationships and for this, our services must be irreproachable. This requires strong commitment from our employees and also the implementation of a quality system.

• Customer satisfaction
  Customer satisfaction is the best guarantee for our company’s development and durability. We do everything we can to measure and continually improve it.
  
• Global commitment
  Webhelp managers and team leaders encourage our employees to express their expertise and skills on all levels. Our teams share our commitment to achieving your goals.
  
• Process approach
  Webhelp manages its resources and activities through a defined process approach. Outsourced customer relationship activities are structured around a specific manager, with adapted resources and clear, measured targets.
  
• Quality Management System
  Webhelp has established a quality management system in line with ISO 9001/2008 and NF 345 Customer Relationship Center requirements. They are detailed in Webhelp’s quality handbook, which is accessible to all.
  
• Mutually beneficial supplier relationships
  Webhelp has established a non-controversial, transparent, documented and sustainable approach to all of its suppliers to optimize the cost and quality of purchased goods, while enabling both sides to maximize value creation.
  
• Reliability of infrastructure and tools
  Webhelp is committed to maintaining a stable production environment, well-provided, secure and constantly monitored to serve its customers at all times.
  
• Continuous Improvement
  Webhelp is constantly working on process improvement, training, technological benchmarking and more, to continually deliver the best possible service.
  
• Ethics
  Together with its partners, customers, suppliers and employees, Webhelp works in factual and transparent relationships based on trust. We aim to resolve disputes by compromise.
  
• Human values
  Webhelp Management believes in developing its people. This creates employee motivation and development within the company. We provide a high quality work environment. We respect the person.