Voice

Webhelp Voice : outsourcing your call center

Use Webhelp’s expertise and service quality to optimize your contact costs

Cost reduction, variable business management, flexibility, sharing experiences...

There are many advantages to outsourcing incoming and outgoing phone calls.
The Webhelp Group is here to help you outsource your customer relationship
Our approach is based on a clear grasp of your objectives and advice for the operational implementation.

Webhelp Voice services

Webhelp works with companies throughout the customer lifecycle :

	Inbound calls	Outboundcalls
Pre-Sales	Product and service information Communication campaign launch support Demand generation Store locator	Lead generation Sales team support Appointment scheduling Market research Marketing surveys
Sales	Sales support Order processing Reservation services	Business and consumer telesales Win-back
After-Sales Customer satisfaction	After-sales service Technical support Fulfillment Crisis Management Help deskv	Up-sells and cross-sells Invoicing Debts collection
Customer loyalty retention	Loyalty program management Customer service	Anti-churn campaign Loyalty campaign

Close monitoring of your activity and the service quality

Webhelp’s corporate culture of performance and operational requirements are measured by different monitoring indicators, specific to each operation.
They help guarantee campaign effectiveness (call duration, data quality, etc.) and profitability (average cost per contact, number of sales, etc.). Quality monitoring involves customer satisfaction indicators.
You can analyze the feedback of your operations and benefit from Webhelp’s advice on how to optimize your databases, acquisition costs and customer contacts.
Thanks to Webhelp you can guarantee your customers optimum satisfaction.

Webhelp tools and technical infrastructures

Click here to see the technical specifications in PDF format