The Webhelp@Home solution is based on 4 key points
- HR :
- Voluntary job application
- Company agreement
- Permanent/temporary jobs
- Reversibility
- Teleworker charter
- Technology and Infrastructure :
- Eligibility test (ADSL, customized environment)
- Dedicated PC and telephone line
- Broadband ADSL connection
- Cisco encrypted secure solution
- Management :
- Initial and continued on-site training
- On-site skill quiz testing
- Daily performance report and follow-up
- Weekly listening debrief
- Monthly on-site review
- Project management :
- Daily team teleconference
- Invision staff planning
- Nice recording solution
- Chat or telephone assistance
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